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Company: College of William & Mary
Location: Williamsburg
Posted on: June 25, 2022

Job Description:

Unit -Mission -Statement
William -& -Mary -Information -Technology -(W&M -IT) -provides -a -reliable, -flexible -and -secure -technological - environment -that -enables -swift -and -skilled -solutions -for -rapidly -changing -needs -to -advance -teaching, - learning, -research, -student -success -and -operational -efficiency. -By -developing -and -nurturing -meaningful - relationships -and -collaborations -on -campus -and -beyond, -W&M -IT -engages, -inspires -and -empowers - community -members -to -achieve -their -goals. -We -develop -expertise, -promote -selfservice -and -encourage - experimentation -while -working -to -drive -relevant -and -sustainable -change.
Position -Summary
The -Technology -Service -Analyst -provides -the -first -point -of -contact -for -faculty, -staff, -and -students -in -their - use -of -computers, -software, -and -telecommunications -technology. -The -position -allows -customers -to - describe -their -needs -or -problems -in -order -to -establish -a -course -of -action -towards -a -resolution.
The -core -responsibilities -are:

* Providing -customer -service -and -support -via -phone -and -occasionally -through -email -and -walkin - for -faculty, -staff, -and -students.
* Create -detailed -and -accurate -description -of -customer -problems, -troubleshooting -steps, -and - resolutions -in -the -university's -ITSM -tool.
* Document -instructions -on -a -variety -of -common -practices -for -use -within -IT -and/or -campus -wide - as -needed.
* Install, -troubleshoot, -and -use -a -variety -of -operating -systems -and -software -packages. -Operating - systems -including -the -most -recent -versions -of -Windows -and -Mac -OS.

Required -Qualifications

* Demonstrated -experience -troubleshooting -and -maintaining -Windows -and -Apple -software -in -a - networked -environment.
* Familiarity -with -a -variety -of -software -packages -and -technologies, -including -productivity -tools -like - Microsoft -Office, -Adobe -Acrobat, -and -applications -such -as -Outlook, -a -variety -of -Internet - browsers, -and -other -collegespecific -applications.
* Solid -technical -proficiency -with -the -ability -to -install, -utilize, -and -troubleshoot -a -variety -of - operating -systems -(e.g. -Microsoft -Windows, -Apple -OS -X) -and -software -packages -to -include - Office -Productivity -Software, -Email -& -Calendar -clients, -and -Webbased -applications.
* Excellent -interpersonal -and -effective -communication -skills -with -a -strong -customer -service - orientation
* Effective -technical -writing -skills.

Preferred -Qualifications

* Dell -Certifications -(Laptop, -Desktop, -and -Printer), -CompTIA -A+, -Microsoft -certifications, -Apple - (ACMT), -and -other -technical -certifications -a -plus.
* Bachelor's -degree -or -the -equivalent -combination -of -education, -training, -and -experience. - EXPERIENCE
* Experience -creating -and -delivery -hands -on -training -in -a -group -and -oneonone -setting. - --- Prior -experience -in -an -IT -service -roll -working -directly -with -users.
* Advertised -Pay -Range - Up -to -$35,000 -- -Part -Time -Operational

Conditions -of -Employment

* This -is -a -nonexempt -position, -eligible -to -receive -overtime -in -accordance -with -Fair -Labor - Standards -Act. -This -position -may -be -subject -to -overtime -during -high -peak -times, -and -for -special - projects -(like -fall -startup) -or -emergency -situations. -This -position -may -require -overtime, -to - include -weekend -or -holiday -work.
* May -require -occasional -overnight -travel -as -needed.
* Information -Security: -This -position -requires -administrative -access -to -the -university's -information - systems -and/or -sensitive -College -data. -The -incumbent -is -expected -to -be -aware -of -and -adhere -to - the -Information -Security -policies -of -the -university -as -well -as -all -applicable -federal, -state, -and - local -laws. -Additionally, -the -incumbent -is -expected -to -follow -information -security -best -practices - applicable -to -their -job -area -and -to -pursue -information -security -training -and -awareness - opportunities -when -possible.

EEO -Statement
William -& -Mary -values -diversity -and -invites -applications -from -underrepresented -groups -who -will -enrich - the -research, -teaching -and -service -missions -of -the -university. -The -university -is -an -Equal - Opportunity/Affirmative -Action -employer -and -encourages -applications -from -women, -minorities, - protected -veterans, -and -individuals -with -disabilities.
Background -Check -Statement
William -& -Mary -is -committed -to -providing -a -safe -campus -community. -W&M -conducts -background - investigations -for -applicants -being -considered -for -employment. -Background -investigations -include - reference -checks, -a -criminal -history -record -check, -and -when -appropriate, -a -financial -(credit) -report -or - driving -history -check.
Benefits -Summary -Statement
William -& -Mary -offers -our -employees -a -full -array -of -benefits -including -retirement, -health -insurance -with - options -for -expanded -dental -and -vision -along -with -group -and -optional -life -insurance -with -coverage -for - spouse -and -children, -flexible -spending -accounts, -and -an -EAP -(Employee -Assistance -Program).
Our -employees -enjoy -additional -university -benefits -such -as -educational -assistance, -professional - development, -wellness -benefits, -and -a -robust -holiday -schedule. -All -employees -have -access -to -fitness - facilities -on -campus. -Staff -members -also -have -access -to -the -university -libraries, -and -much -more. -To -learn - more, -go -to: -
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Keywords: College of William & Mary, Newport News , TechnologyServiceAnalyst00190W, Other , Williamsburg, Virginia

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