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Client Service Representative

Company: Interim HealthCare
Location: Newport News
Posted on: September 22, 2022

Job Description:

General Purpose:To provide continuous improvement of the total quality of the branch/office as it relates to assisting the Client Service Supervisor (or designee) with the office operations and the scheduling of patients/clients requiring unlicensed care.Essential Functions:

  • Assists the Client Service Supervisor (or designee) in establishing and monitoring compliance with quality and operations standards.
  • Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for home care personnel.
  • Verifies client insurance.
  • Creates files for employees, verifies licenses/education credentials, certifications, performs background checks, and places advertisements for staff positions.
  • Assists with marketing, payroll and/or collection functions, as needed.
  • Ensures all assigned office functions are completed in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures, and standards of Interim HealthCare.
  • Promotes agency through education to prospective and existing patients/clients.
  • Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient. -
  • Completes other assignments as requested and assigned.
  • May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.Minimum Education & Experience Requirements:
    • Associate Degree or equivalent years of training or work experience.
    • One (1) year experience in healthcare, temporary help, or related industry.Knowledge, Skills & Abilities Required:
      • Proven organizational skills and detail orientation.
      • Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.
      • Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
      • Proficient in current company software programs.Working Conditions & Physical Effort:
        • -
        • Work is normally performed in a typical interior/office work environment.
        • Ability to work flexible schedule and/or evening hours as needed.
        • Ability to sit in front of CPU for long periods of time.
        • Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.

Keywords: Interim HealthCare, Newport News , Client Service Representative, Other , Newport News, Virginia

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