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Orderhandling/Machinehandling Assistant

Company: Muhlbauer, Inc
Location: Newport News
Posted on: September 24, 2022

Job Description:

Founded in 1981, M--hlbauer, Inc. operates both as a consultant and manufacturer of automation solutions for smart card and label industries, providing their services to private companies and governments. The company's solutions enable users to manufacture various types of chip cards, including ID, contact, and dual interface cards, as well as multimedia cards and smart labels for access control and supply chain management. M--hlbauer's equipment is used to personalize Virginia Driver Licenses as well as licenses in other states in order to protect documents against counterfeiting and alteration.
M--hlbauer, Inc is looking to hire an Orderhandling/Machinehandling Assistant at its Newport News, Virginia location to support its customer service department. The ideal candidates have strong customer service skills to assist customers with orders, returns, and issues.
Job Duties and Responsibilities:


  • Support the customer service department by handling customer inquiries, tracking delays, returns and repairs on backorders
  • Prepare orders for spare parts, service, warranty and repairs
  • Process incoming orders from the sales and service department
  • Put together order confirmations and invoices for customers
  • Initiate customer shipments in coordination with carrier
  • Monitor billable time for service, warranty orders, parts and shipping
  • Maintain service contract records
    Job Duties and Responsibilities:

    • Support the customer service department by handling customer inquiries, tracking delays, returns and repairs on backorders
    • Prepare orders for spare parts, service, warranty and repairs
    • Process incoming orders from the sales and service department
    • Put together order confirmations and invoices for customers
    • Initiate customer shipments in coordination with carrier
    • Monitor billable time for service, warranty orders, parts and shipping
    • Maintain service contract records

      Education and Qualifications:

      • High school diploma or an equivalent
      • Two or more years of customer service experience
      • Strong interpersonal verbal and written communication skills
      • Ability to add, subtract, multiply and divide in all units of measurement
      • Able to handle problems involving multiple, concrete variables in standardized form
      • Must be authorized to work in the United States
        PI189866608

Keywords: Muhlbauer, Inc, Newport News , Orderhandling/Machinehandling Assistant, Other , Newport News, Virginia

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