Dispatcher

Company: Worley's Home Services
Location: Yorktown
Posted on: November 25, 2022

Job Description:

Worley's Home Services is looking for a dispatcher to work as part of our call center team. This role will focus on keeping the technicians productive, scheduling appointments, ordering parts, processing warranties, making happy calls, confirming appointments, assisting customers, and working as part of a team to help the office operate effectively.

Requirements:
* Previous dispatching, maintenance coordinating, and / or receptionist experience preferred
* Knowledge of the mechanical industry (HVAC, plumbing, electrical, etc.) is a plus
* Attention to detail
* Team player
* Drug free
* Willing to learn
* Hard working
* Self Motivated

Function:

* Routing technicians to proper calls
* Debriefing technicians
* Ordering equipment & material for technicians
* Responsible for scheduling appointments
* Making follow up calls with customers to ensure they are happy
* Assisting other team members as needed
* Responsible for educating clients on all the different services we provide (HVAC, Plumbing, Electrical, and Crawlspace Encapsulations)

Benefits

* 10 PTO days per year (5 sick, 5 vacation)
* Paid birthday off

* 10 paid holidays

* $15,000 life insurance plan provided by the company at no cost to employee
* 401k with company match
* Dental, Health, & Vision (company covers 50%)
* Performance Bonuses

* Bonuses if you opt to be on call

Job Type: Full-time

Pay: $12.00 - $20.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* On call
* Overtime
* Weekend availability
Supplemental pay types:
* Bonus pay

Education:
* High school or equivalent (Preferred)

Experience:
* Customer Service: 1 year (Required)

Work Location: One location%58047475%

Keywords: Worley's Home Services, Newport News , Dispatcher, Other , Yorktown, Virginia