Product Support Engineer - Global

Company: TekPartners
Location: Newport News
Posted on: March 16, 2023

Job Description:

DescriptionTitle: Product Support Engineer - Global Location: Newport News, VA Duration: Direct Hire Compensation: $90-$100K Work Requirements: US Citizen, GC Holders or Authorized to Work in the USJob Description:ResponsibilitiesAssembles new or used equipment at customer sites and ensures full functionality according to factory specifications.Writes Product Incident Reports (PIR's) on technical problems used to identify trends affecting design, production, service, and maintenance processes, and makes recommendations for modifications to eliminate future problems.Writes Product Assembly Reports (PAR's) on problems encountered during machine assemblies, reports and documentation from customers and field service technician's, inspects malfunctioning or damaged product to determine nature and scope of problem, and recommends repair, replacement, or other corrective action.Provides assistance to Regional Managers Customer Support, Engineering, and other departments to resolve product problems and expedite solutions.Provides on-site technical assistance to help troubleshoot and repair equipment.Provides a communication link between the customer and the Regional Managers Customer Support to help ensure that effective service is provided to the customer.Assists in establishing preventive maintenance programs including planning and scheduling of equipment maintenance in accordance with factory specifications contained within Operation andMaintenance manuals and guidelines.Provides technical advice and assists customers in completing and submitting warranty claims and ensures parts and paperwork are returned to the factory as required.Provides technical advice in the development of service manuals, Technical Instructions (TI's) and Service Information's (SI's), Engineering Change Requests (ECR's), and training courses.Conducts training on safe operation of the equipment and demonstrates skills to customer Operations and Maintenance personnel.Assists Regional Managers Customer Support, customers, and Parts personnel to ensure adequate inventory levels are maintained at site and equipment locations.CompetenciesAssociate's degree or equivalent from two-year College or technical school; or five (5) years related experience and/or training in repair and maintenance of heavy mining equipment; or equivalent combination of education and experience.Knowledge of mechanical systems, hydraulic systems, low voltage D.C., high voltage A.C., electrical control systems, and diesel engines.Knowledge of Outlook software, Excel Spreadsheet software and Word Processing software.Ability to read and interpret electrical and hydraulic drawings and schematics.Ability to use electrical test equipment, hydraulic test equipment and other equipment required for troubleshooting and diagnostic testing.Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to compute rate, ratio, and percent and to draw and interpret graphs.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of organization.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Travel to customer and supplier sites domestically and internationally for 2-7 weeks in duration.Ability to obtain and maintain Local Mine induction and access.Ability to obtain and maintain Local Mine HSE certification.Ability to obtain and maintain a valid passport and International driver's license.Serve on-call for 24/7 shifts and periodically required to work up to 14-hour days.About INSPYR Solutions:TekPartners and Genuent are becoming INSPYR Solutions. As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. 7957411TekPartners

Keywords: TekPartners, Newport News , Product Support Engineer - Global, Other , Newport News, Virginia