Specialist Quality Assurance - Comp

Company: Hilton Grand Vacations
Location: Williamsburg
Posted on: March 17, 2023

Job Description:

Job Description
Are you excellent at reviewing information? Do you possess an eye for detail? Then the Quality Assurance Agent role is a perfect fit for you. -In this role you will review sales and service calls to verify and ensure that all sales packages are accurately sold to highly qualified guests who have purchased a Hilton vacation package. Here are some of the other functions of this role.

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• Effectively use our recording and reviewing systems to review Outbound and Inbound calls to ensure the product is being represented accurately towards our new purchasers
  
• Ensure all information relayed to the guest is complete and accurate based on scorecard metrics
  
• Prepare and provide accurate data that is accurately documented in systems to build reports that will better support the teams
  
• Thoroughly review calls to ensure that the correct expectation is set for our guests and that there is no misleading information during the call
  
• Effectively communicate your findings with your fellow team members as well as your management
  
• Handle time optimally to punctually attend daily team meetings, training sessions, and company appointments
  
  
  
  
  
  
  
  
  
  
  Qualifications
  Qualifications - External
  
  Do you have these skills?
  
  
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  • High School Diploma or equivalent
    
  • Excellent written and interpersonal skills
    
  • Computer literate with excellent typing skills, 10-key preferred
    
  • Proficient with Microsoft Office including Excel and Outlook
    
    
    We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
    
    HGV now offers Day One Team Member Benefits!
    
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
    
    

Keywords: Hilton Grand Vacations, Newport News , Specialist Quality Assurance - Comp, Other , Williamsburg, Virginia