Patient Services Coordinator - Peninsula Float

Company: US Oncology
Location: Williamsburg
Posted on: March 18, 2023

Job Description:

Overview

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Patient Services Coordinator to support our office in Williamsburg.

* Please take this quick survey once you've submitted your resume to complete the application process: Patient Services Coordinator PI Survey Link

Responsibilities

* Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
* Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
* Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
* Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
* Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart
* Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
* Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records.
* Other duties as requested or assigned.

Qualifications

* Receptionist or office experience preferred
* 3 years of medical office experience with scheduling background in a busy practice strongly preferred
* Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
* High school diploma or equivalent
* Must be willing to travel to other office locations if needed

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Keywords: US Oncology, Newport News , Patient Services Coordinator - Peninsula Float, Other , Williamsburg, Virginia