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Relocation Coordinator

Company: Williamsburg Landing
Location: Williamsburg
Posted on: March 19, 2023

Job Description:

Description:Do you take PRIDE in what you do?Apply today to Williamsburg Landing where employees lead with:PassionRespectIntegrityDiversity &ExcellenceWilliamsburg Landing, a CARF-accredited Life Plan Community, seeks a full-time Relocation Coordinator to join our Marketing team. The Relocation Coordinator ensures a timely, smooth, and successful transition into and out of residences for new and current residents. This individual communicates with the resident, their families and all relevant departments in the coordination of moving in or out of Williamsburg Landing Independent Living. The position extends to assisting with new resident orientation as well.

  • Monitors projected vacancies and schedules walk-throughs of units with Facilities; coordinates turnover specification sheets for the Assistant Directors of Marketing to use in marketing the home.
  • Reviews customization/standards/finish options for residential homes and makes recommendations for updates as appropriate, ensures display boards are current and professionally displayed
  • Manages the approval process for incoming residents; ensures timely submission from prospects and timely responses from respective departments responsible for evaluations. Monitors & maintains project management log
  • Confers with Assistant Directors of Marketing to identify the scope of coordination needed for incoming or transferring residents
  • Assists incoming and transferring residents with completing a comprehensive selection list outlining alterations to their new home
  • Hosts weekly meetings with Facilities to review the project management log, ensuring incoming residents' expectations are managed and turnover time is minimized
  • Establishes and maintains collaborative, professional, and productive working relationships with other departments and with outside vendors to ensure work progresses in a timely manner. Insures all outside vendors comply with WL policies and procedures (insurance requirements etc.)
  • Conducts walk through inspections at various periods during the renovation process and manages punch lists accordingly to ensure the home meets the new residents' approved modifications by the time of settlement and move-in
  • Coordinates transfers and cancellations of utilities
  • Sends new resident notices and unit status updates to appropriate staff and committees. Post resident names are posted at the respective apartment sign outside their door
  • Manages resident storage inventory; ensures storage areas are clean, well labeled, and emptied out when residents vacate the community (assigned cage/health club storage/garage storage)
  • Maintains and updates sales database and completes multiple reporting forms to ensure communication to all relevant departments
  • Coordinate updates in relocation kits, welcome packets, approved vendor lists and business forms used in the normal course of business with Marketing Office Coordinator
  • Coordinates and delivers move in day lunch delivery and welcome gifts for new residents
  • Assists with the waitlist process as requested
  • Assists the Chief Marketing Officer in effectively managing the Model Home Inventory & Program and special events as needed
  • Evaluates work processes and methods and submits recommendations for continuous quality improvement
  • Performs other duties as assignedQUALIFICATIONS
    • High School Diploma/GED required
    • Bachelor's degree preferred
    • Two (2) years of related experience in senior housing industry preferred
    • Valid Commonwealth of Virginia Driver's License
    • Strong organization skills and attention to detail
    • Knowledge of interior design style
    • Demonstrated sound professional judgment, problem solving, decision making, and patience & time management skills
    • Proficiency with Microsoft Office Suite & Google Drive and ability to learn new software applications; experience with proprietary software with preference given for experience with database programs
    • Excellent verbal and written communication skills
    • Knowledge and understanding of issues facing seniors and their families during significant life transitions and ability to effectively work with them during such times
    • Ability to spend considerable portions of the day standing and walkingBENEFITS
      • Health, Dental & Vision Insurance
      • FSA & HSA
      • 403(b) Retirement Plan
      • 529 College Savings Plan
      • Long-Term Care Insurance
      • Legal Resources
      • Paid Time Off
      • Holiday Pay
      • Corporate Wellness Program
      • Health Club & Spa Membership
      • Employee Education & Training Fund
      • Employee Assistance Program
      • Credit Union MembershipApply online at
        EOE/Drug Free/Tobacco Free


Keywords: Williamsburg Landing, Newport News , Relocation Coordinator, Other , Williamsburg, Virginia

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