Customer Support Specialist III
Company: VirtualVocations
Location: Newport News
Posted on: September 16, 2023
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Job Description:
A company is looking for a Customer Support Specialist III.
Key Responsibilities:
Engage in proactive and responsive communication with medical
equipment customers, providing education and resources on at-home
sleep tests and sleep therapy equipment
Guide customers through the ordering process and provide accurate
and detailed information
Assist and support customers throughout their Home Sleep Test
journey, including placing orders, providing updates, and answering
questions
Required Qualifications:
Knowledge of Durable Medical Equipment (DME) or Home Medical
Equipment (HME) specific to Sleep Apnea and CPAP Products
At least two years of experience in a related role
Proficient in electronic health record (EHR) systems and
telemedicine platforms
Ability to work independently and with a team
Strong analytical and problem-solving skills
Keywords: VirtualVocations, Newport News , Customer Support Specialist III, Other , Newport News, Virginia
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