Customer Experience Specialist
Company: British Swim School
Location: Virginia Beach
Posted on: May 8, 2024
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Job Description:
Customer Experience Specialist
Part Time --- Virginia Beach
A position at British Swim School is more than just a job, it is an
opportunity to learn, grow, and make an impact in the lives of your
community to ensure "survival of the littlest".
Compensation and Benefits (dependent on the franchise owner):
Competitive pay based on experience and with possible opportunities
for bonuses!
Paid training!
Annual PTO and medical benefits.
Flexible schedules - shifts are usually 3-4 hours; easy to schedule
around school or other jobs. Shifts typically run-on weekday
afternoons from 3-7 pm and possibly some Saturday mornings and
afternoons..
The Position:
The Customer Experience Specialist, known as a "Deck Ambassador"
works poolside at our swim school. This position plays a critical
role in providing an excellent customer experience.
Your Typical Responsibilities:
Setting up and breaking down the pool deck area before and after
each shift.
Checking water chemistry and temperature prior to swim lessons.
Welcoming students and parents/guardians to the pool deck area.
Answering customers' questions about their account, their child's
progress, or about the program.
Assist swim instructors and managers when needed during swim
lessons.
Post media content and monitor social media platforms.
Minimum Qualifications:
Excellent interpersonal communication and organizational
skills.
Have a responsible and professional demeanor.
Preferred Qualifications:
1+ years of customer service experience.
Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained
during training.
About Us:
"Here at British Swim School, we are more than just a fun,
surface-level swim lesson provider. We strive to make a substantial
impact within our communities to combat the tragically high child
drowning statistics. We invest in quality team members to teach our
lessons with the mindset that we are two schools in one, a survival
school first and a learn-to-swim school second. As a result, we can
support our mission "to ensure that every person, regardless of age
or ability, has the opportunity to become a safe and happy
swimmer".
Compensation: $16.00 per hour
Working at British Swim School is more than just a job; it's a
chance to create a lasting impact that could change a child's
life.
As part of the British Swim School Team, you play a role in your
local community, empowering others and sharing your passion. It's a
chance to be part of a fun-loving team of dedicated people who are
committed to promoting water safety and a lifelong love of the
water.
While we teach swimming to people of all ages and abilities, most
of our students are preschool and elementary-aged kids. Our
instructors should like working with this age group and be good at
making parents feel comfortable. It's helpful if you have
experience with children or in a child-focused job, but it's not
required if you can show the right attitude. The job comes with
specialized training in our advanced and unique British Swim School
approach.
We also have exciting opportunities with our Customer Service Team,
even if you're not in the pool. These are the people committed to
providing the best service in the industry. In these roles, you
might talk to parents on the phone or by the pool. Wherever you
are, the aim is to make everyone feel like part of the British Swim
School Family as we focus on ensuring the "Survival of the
Littlest."
Each franchise location is independently owned and operated by a
franchisee (franchise owner). Your application will go directly to
the franchisee, and all hiring decisions will be made by the
management of this franchisee. All inquiries about employment at
this franchisee should be made directly to the franchise location,
and not to British Swim School Corporate.
Keywords: British Swim School, Newport News , Customer Experience Specialist, Other , Virginia Beach, Virginia
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here to apply!
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