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Team Lead, Patient Access

Company: Sentara Health
Location: Williamsburg
Posted on: June 6, 2024

Job Description:

Williamsburg, VA


Work Shift
Rotating (United States of America)

Sentara Williamsburg Regional Medical Center, located in Williamsburg, VA, is hiring a Patient Access Team Lead - Full Time Rotating schedule

As a Team Lead, Patient Access with Sentara Healthcare, you will haveresponsibility, leadership, and accountability for daily department operations. The team leader will serve as a communication conduit between internal and external customers. Your specific duties may include but are not limited to hospital policy compliance, payment requirements, customer service, scheduling, management of supplies, and orientation/preceptor of new employees.

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks and more.Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Talroo - Allied Health, #Indeed, team lead, registration, insurance verification, admitting

Job Summary

The Patient Access Team Leader is a working resource to the patient registration teams. The responsibilities include registering patients, coordinating staffing and work assignments during the shift, real-time monitoring of registration performance to ensure department standards and procedures are followed, and researching and resolving the team's insurance verification issues using the insurance verification tools (Change Health, Epic RTE). They serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur.
The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups.

Two years of customer service and/or data entry experience required. Two year of previous healthcare experience in a related area required, three years preferred. Associates or bachelors degree can be considered in lieu of two years of experience.

Required to meet the written requirements and competency to serve as a preceptor and to provide department orientation. Required to be a trained super user for McKesson (HBOC/HealthQuest) and/or Epic (Prelude/Resolute), and the insurance eligibility/verification system.

Demonstrated competency of working in two or more Patient Access areas required.

One of the approved professional certifications must be obtained within 6 months of hire. CHAA, CRCR, or CRCS certification required.


Certified Healthcare Access Associate (CHAA) - Certification - National Association of Healthcare Access Management (NAHAM), Certified Revenue Cycle Specialist (CRCS) - Certification - American Association of Healthcare Administrative Management (AAHAM)

Customer Service, Data Entry, Healthcare


Active Listening, Communication, Coordination, Critical Thinking, Leadership, Microsoft Office, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission to improve health every day, this is a tobacco-free environment. Associated topics: captain, editor in chief, executive producer, fire chief, lieutenant, manager in training, petty officer, project manager, senior manager, sergeant

Keywords: Sentara Health, Newport News , Team Lead, Patient Access, Other , Williamsburg, Virginia

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