AMBASSADOR
Company: Riverside Health System
Location: Newport News
Posted on: October 26, 2024
Job Description:
Newport News, Virginia
Overview
The Nutrition Service Ambassador works under the supervision of the
Nutrition Service Supervisor/Manager and are at the forefront of
customer service, providing patients and guests with service above
and beyond expectations to ensure a memorable food and dining
experience. Primary responsibilities include direct patient
contact, assisting them with the meal ordering process with the use
of Room Service software and tablet computers while modeling
excellent customer service skills and the assembly and delivery of
meals to the patient bedside. Establishes and maintains excellent
interpersonal relationships with management, peers and other
members of the hospital team.
What you will do
- Completes set-up and operation of the patient tray line,
assembling patient meals that meet therapeutic nutritional
guidelines and accurately follow patient specific tray ticket.
Assists with the delivery of early/late trays, delivers food carts
to patient units, return carts to kitchen, and the stocking and
cleaning of the tray line work stations. Demonstrates the ability
to keep work area neat, clean, and in compliance with regulatory
standards.
- Follows standard service protocols as outlined in the Guest
Service Training manual. Supports the Department and Clinical teams
in providing excellent patient service through achieving timely and
accurate snack, nursing unit nourishment and tube feeding
production and delivery, meeting the needs of the patient. Ensures
all patient food service needs are met in compliance with their
diet order/allergy restrictions . Demonstrate positive
communication with all team members..
- Demonstrates the ability to follow therapeutic menus to ensure
patients receive consistent, safe, and quality nutritional care
within their diet therapy guidelines and as ordered by the
physician. Assist others to complete tasks when necessary
regardless of assignments.
- Demonstrated the ability to provide a safe, efficient and
supportive environment for the patient. Uses two patient
identifiers, and follows all infection control safety guidelines
and procedures when delivering or collecting patient trays.
Identifies and acts to resolve variances or suspected noncompliance
to management.
- Demonstrates the ability to take patient meal orders using
Department Nutrition Software on tablet computers. Demonstrates the
ability to re-connect to Wi-Fi on patient units.
- Engage in the on-boarding initiative by seeking out
opportunities to engage new employees so as to reduce turnover.
Demonstrates positive interaction and support to all team members
to provide seamless, timely, and accurate meal service to the
patient/resident/guest.
- Demonstrates accountability for ensuring availability of
information necessary to ensure positive patient/customer
outcomes.
- Demonstrates the ability to complete problem-solving cycle from
problem identification to problem resolution to maximize
opportunity or minimize problems. Qualifications
Education
- High School Diploma or GED, (Required) Experience
- 1 year Experience in the hospitality industry (Required)
- 2 years Previous food service or environmental services
experience (Preferred) Licenses and Certifications
- Allergen Awareness Certification - VA State - ANSI-approved
Allergen Awareness certificate program within 180
Days(Required)
- Food Handlers Card (FH) - VA State - ANSI-approved Food
Handlers certificate program within 30 Days(Required) or
- Servsafe Certification - National Restaurant Association
Educational Foundation within 30 Days(Required)
To learn more about being a team member with Riverside Health
System visit us at https://www.riversideonline.com/careers.
Keywords: Riverside Health System, Newport News , AMBASSADOR, Other , Newport News, Virginia
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