(RGA) Returned Goods Authorization Processor and Shipper

Company: Volt
Location: Toano
Posted on: May 3, 2025

Job Description:

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Volt is immediately hiring for a (RGA) Returned Goods Authorization Processor and Shipper


As a (RGA) Returned Goods Authorization Processor and Shipper you will:

Process domestic and international Warranty Parts
Work with Technical Support staff to review accuracy, pull more customer contact information, may need to request a new order as appropriate
Prepares FedEx shipping labels for shipping and return label processing using Zebra FedEx printer
Prepare commercial invoices
Hand walks all orders to Warehouse Parts staff and maintains Warehouse cut off times
Work with FedEx Domestic and International teams to resolve shipping issues
Produce nightly RGA reports to Tech Support Manager and Customer Support Department
Maintain proper update and filing of orders and shipping documents
Respond to customer inquiries by fax, phone and email
Report any back orders, shortages and escalations to the CSS Manager for resolution
Proof-read orders and correct any discrepancies
Assist with Sales Order team as back up with other administrative duties as required
Answer telephone hunt group calls relating to Warranty Order shipping inquiries from the customers
Complete miscellaneous projects assigned by the supervisor or lead RGA Processor





The ideal candidate will have:

High school diploma or general education degree.
Must have 1-2 years of shipping parcel orders, office experience, and order processing.
Basic proficiency in MSWord, Excel, and Outlook.
Proven experience in shipping and inventory control.
Strong attention to detail is needed for address validation to ensure accurate shipping.
SAP computer system knowledge preferred, sales order management module with RGA follow up module understanding, processing RGAs skill set.
Inventory and part counting or material handling experience.
Excellent data entry and proper handling keyboard typing
Excellent organization, communications and attention to detail skills.
Excellent customer service and soft skills.
FedEx Ship Manager and UPS Worldship Software.
Excellent and strong typing skills with a focus on accuracy.



Pay Rate: $19.00-$22.00 hour

Monday to Friday, 8am-5pm



*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.



Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.



Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.



Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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