Total Rooms Operations Supervisor - Courtyard - (19000FVW)
Company: Marriott International, Inc.
Location: Newport News
Posted on: May 17, 2019
Here's To Your Journey with Courtyard With more than 330 managed
locations in more than 20 countries Courtyard by Marriott offers a
refreshing environment that helps guests stay connected and
balanced. Working at Courtyard, you''ll ensure guests have a
smooth, productive stay that meets their personal and business
needs. Find Your World at Courtyard by Marriott. The Courtyard
Hampton Coliseum Central, located at 1917 Coliseum Drive, Hampton,
Virginia, 23666 is currently hiring a Total Rooms Operations
Supervisor. Responsibilities include: Inspect public
areas/bathrooms, restaurants, fitness center, pool area, offices
and services areas after being cleaned by Housekeeper to ensure
quality standards are met. Complete 5-10 housekeeping inspections a
week. Arrange turndown for VIP''s/any package inclusive rates, etc.
Maintain procedures for lost and found; ensure all items are turned
in and log is updated after every shift daily. Communicate
additions or changes to the assignment sheets to staff (e.g.,
Housekeeping) as they arise throughout the shift. Monitor the
notations in MARSHA and clear all exceptions. Keep records of
Marriott Rewards enrollments and Front Office Incentive programs.
Review and maintain all Market Rate Codes annually. Complete
designated cashier and closing reports in the computer system.
Review shift logs/daily memo books and document pertinent
information in logbooks. Contact appropriate individual or
department (e.g., Bellperson, Housekeeping) as necessary to resolve
guest call, request, or problem. Process all guest check-ins by
confirming reservations in computer system, verifying guest
identity, requesting form of payment, assigning room, and
activating and issuing room key. Sell a room/accommodation to
guests without reservations based on availability. Ensure rates
match market codes and that any exceptions are documented. Ensure
checks that come from outlets (e.g., Health Club, Retail Shop) are
scanned and charged to room. Assist management in hiring, training,
evaluating, counseling, disciplining, motivating and coaching
employees; serve as a role model and first point of contact of the
Guarantee of Fair Treatment/Open Door Policy process. Report
accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications. Follow company
policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests'' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire
work shift. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested. To apply now, go
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Newport News , Total Rooms Operations Supervisor - Courtyard - (19000FVW), Other , Newport News, Virginia
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