NewportNewsRecruiter Since 2001
the smart solution for Newport News jobs

Resident Engagement Specialist

Company: Balfour Beatty Investments
Location: Newport News
Posted on: June 10, 2019

Job Description:

About the role

Balfour Beatty Communities is committed to delivering exceptional living experiences. The Resident Engagement Specialist helps execute this vision by supporting the Community Manager in providing superior customer service to current residents while addressing their ongoing needs. If you are a passionate, confident and highly personable customer service professional with exceptional communications skills looking for a rewarding career opportunity with a leading property management organization, we want to hear from you!

What you'll be doing

* Providing accurate and timely responses to residents.

* Assisting with residents inquiries while providing support and recommendations on resolving issues.

* Ensures and provides world class qualify service to both internal and external customers in a fast-paced environment.

* Aiding customers with service related questions and problems.

* Maintaining quality service for inbound calls, email correspondence and in person visits.

* Documenting in detail all customer interactions.

* Reads and interprets customer instructions and response appropriately

* Monitors and collects all feedback related to resident needs.

* Continuously evaluates and identifies opportunities to drive process improvements that enhance the customer's experience.

* Successfully preforms against outlined metrics.

* Upholds Balfour Beatty Communities Mission statement and core values.

Who we're looking for
Qualified candidates will have four (4) or more years of direct customer service experience, property management experience is a plus. Expertise customer service skills along with strong written and verbal communication skills. Ability to deal with customers in an uplifting manner while staying calm under pressure. Technology and computer related skills. Possession of valid Drivers License. High School diploma or equivalent.

Why work for us

Grow. Succeed. Lead. Join the team delivering the best in residential real estate.

When you join Balfour Beatty Communities you join a growing company at the forefront of the exciting, fast-paced residential real estate industry. With an extensive portfolio of property locations throughout the United States as well as Regional Operating Centers and a large-scale corporate team, you ll find ample opportunity and a variety of career paths here.

Our mission is clear: we deliver the quality communities people are proud to call home. We create exceptional living experiences by managing our communities with a relentless commitment to customer service. We believe we can only be successful if we always put people first, do the right thing, and deliver on our promises. This shared commitment guides our employees, provides a clear framework for making the right decisions and forms the foundation for our continued growth.

We are committed to the professional and technical development of every Balfour Beatty Communities employee. We deliver on this commitment by fostering a culture of learning and growth that provides a variety of development opportunities for our employees, including online, classroom and on-the-job programs.

Balfour Beatty Communities is all about delivering exceptional living and that starts with our employees. We offer a comprehensive benefits package that includes a variety of health care options, retirement benefits, paid time off and many more services and programs aimed at ensuring total employee wellbeing.

About us

Balfour Beatty Communities is a diversified real estate services company delivering acquisition, management and renovation services in the multifamily, student and military housing sectors. An innovative leader in the industry for more than 20 years, our residential portfolio currently consists of more than 50,000 units and $6 billion in real estate assets under management. Since our inception we have developed or renovated more than 31,000 units with a total value approaching $4 billion.

Our reputation is built on the hallmarks our clients, partners and residents have come to rely on: deep industry expertise, industry-leading practices, consistent results and an unwavering commitment to exceptional customer service.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets. Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: 610-355-8100

Equal Opportunity Employer, including disabled and veterans.

Keywords: Balfour Beatty Investments, Newport News , Resident Engagement Specialist, Other , Newport News, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

CDL-A Flatbed Owner Operator Truck Driver - $10k sign on
Description: Flatbed CDL-A Independent Contractor Truck Driver Jobs 8K Elite Bonus for Independent Contractors at Boyd Bros. At Boyd Bros., we are bound by values
Company: Boyd Brothers Transportation
Location: Virginia Beach
Posted on: 06/17/2019

Description: The Lane Construction Corporation is a leading U.S. construction company specializing in the transportation, infrastructure and energy industries. Lane's unique combination of capabilities includes public-private (more...)
Company: The Lane Construction Corporation
Location: Virginia Beach
Posted on: 06/17/2019

Description: A nationwide healthcare company that has been in business for 25 years is looking for energetic,
Company: AmeriPlan
Location: Virginia Beach
Posted on: 06/17/2019

Clarity Staff UI Engineer
Description: The VMware Design team is looking for an experienced Staff UI Engineer to join our growing Clarity team. Our enterprise-focused, open-sourced design system is used by thousands (more...)
Company: Dell Technologies
Location: Virginia Beach
Posted on: 06/17/2019

56M Chaplain Assistant
Description: 56M Chaplain AssistantJob ID: Job Views: 38Location: VIRGINIA BEACH, Virginia, United StatesZIP Code: 23451Job Category: AdministrativePosted: 05.30.2019Age Requirements: Must be between the ages of 17 (more...)
Company: Army National Guard
Location: Virginia Beach
Posted on: 06/17/2019

Virginia Beach Latin Tutor Jobs
Description: Virginia Beach Latin Tutor Jobs Varsity Tutors is always looking for bright individuals in Virginia Beach who are passionate
Company: Varsity Tutors
Location: Virginia Beach
Posted on: 06/17/2019

Virginia Beach ISEE Tutor Jobs
Description: Virginia Beach ISEE Tutor Jobs Varsity Tutors has students in Virginia Beach looking for ISEE tutoring. Varsity Tutors is a live learning platform that connects tutors with students to provide personalized (more...)
Company: Varsity Tutors
Location: Virginia Beach
Posted on: 06/17/2019

Description: Is it time for a change Let Dillard's Aveda Salon Spa, at the MacArthur Center, show you
Company: Dillard\'s Salon & Spas
Location: Virginia Beach
Posted on: 06/17/2019

Medical Transcription
Description: We have a few openings for full-time HIM MTs on the 2nd and 3rd shifts. These positions would be Monday through Friday and would work every 3rd weekend both Saturday and Sunday . When working your weekend (more...)
Company: Mommy Jobs Online
Location: Virginia Beach
Posted on: 06/17/2019

Engagement Coor
Description: Description Go Finding Explore career opportunities at HomeGoods, where we strive to provide opportunities for growth, recognition and work-life balance. HomeGoods is where savvy shoppers of every style (more...)
Company: The TJX Companies Inc
Location: Virginia Beach
Posted on: 06/17/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Newport News RSS job feeds