NewportNewsRecruiter Since 2001
the smart solution for Newport News jobs

Customer Service Representative - Newport News

Company: Alorica
Location: Newport News
Posted on: June 12, 2019

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. -- JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. -- You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. -- Ready to start? to begin the process now:-- ()-- -- KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary -- WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us. -- But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.-- So what do you say? Ready to take the next step? -- --JOB REQUIREMENTS Minimum Education and Experience:
      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plus Knowledge, Skills and Abilities:
        • Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment
          • A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. -- DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. -- TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Ready to apply? by chatting with us now () -- About Alorica: -- Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Newport News , Customer Service Representative - Newport News, Other , Newport News, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Animal Care and Operations Supervisor - Roanoke
Description: Working Title Animal Care and Operations Supervisor - Roanoke Role Title Job Open Date 04/11/2019 Job Close Date Jobs close at 11:59pm EST/EDT. Job Type Detail Definition Is this position funded in whole (more...)
Company: Virginia Government
Location: Virginia Beach
Posted on: 06/17/2019

Virginia Beach Economics Tutor Jobs
Description: Virginia Beach Economics Tutor Jobs Varsity Tutors has students in Virginia Beach looking for Economics tutoring. Varsity Tutors is a live learning platform that connects tutors
Company: Varsity Tutors
Location: Virginia Beach
Posted on: 06/17/2019

Automotive Service Tech 409
Description: Automotive Service Tech 409 DescriptionThe Automotive Service Technician I ASTI is responsible for performing basic automotive services in compliance with TBC Corporation's policies, procedures, and (more...)
Company: TBC Corporation
Location: Virginia Beach
Posted on: 06/17/2019


Medical Transcription
Description: We have a few openings for full-time HIM MTs on the 2nd and 3rd shifts. These positions would be Monday through Friday and would work every 3rd weekend both Saturday and Sunday . When working your weekend (more...)
Company: Mommy Jobs Online
Location: Virginia Beach
Posted on: 06/17/2019

Hairstylist
Description: Is it time for a change Let Dillard's Aveda Salon Spa, at the MacArthur Center, show you
Company: Dillard\'s Salon & Spas
Location: Virginia Beach
Posted on: 06/17/2019

Superintendent
Description: The Lane Construction Corporation is a leading U.S. construction company specializing in the transportation, infrastructure and energy industries. Lane's unique combination of capabilities includes public-private (more...)
Company: The Lane Construction Corporation
Location: Virginia Beach
Posted on: 06/17/2019

CDL-A Flatbed Owner Operator Truck Driver - $10k sign on
Description: Flatbed CDL-A Independent Contractor Truck Driver Jobs 8K Elite Bonus for Independent Contractors at Boyd Bros. At Boyd Bros., we are bound by values
Company: Boyd Brothers Transportation
Location: Virginia Beach
Posted on: 06/17/2019

Clarity Staff UI Engineer
Description: The VMware Design team is looking for an experienced Staff UI Engineer to join our growing Clarity team. Our enterprise-focused, open-sourced design system http://clarity.design is used by thousands (more...)
Company: Dell Technologies
Location: Virginia Beach
Posted on: 06/17/2019

Now Interviewind - F/T and P/T positions available
Description: Our National Health Benefits Company is actively searching for highly motivated individuals to work with our A rated company. We are looking
Company: Garcia Healthcare
Location: Virginia Beach
Posted on: 06/17/2019

Coder Educator
Description: The Coder Educator will be creating and delivering education to coders and providers. Ideal candidates will have a minimum of 7 - 10 years healthcare experience, the AHIMA ICD - 10 Trainer credential, (more...)
Company: Mommy Jobs Online
Location: Virginia Beach
Posted on: 06/17/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Newport News RSS job feeds