HVAC Service Tech II - Hampton
Company: Sears Holdings Corporation
Location: Newport News
Posted on: February 20, 2021
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Job Description:
The HVAC Service Technician is responsible for providing timely
and quality repairs of customers' products (Heat Pumps, Heating
Ventilation and Air Conditioning, Gas and Oil Furnaces & Boilers)
while maintaining the highest level of customer service.
Additionally, this position promotes and sells additional products
and services that directly impact the profitability of the Company.
JOB SCOPE: Responsible for improving and maintaining high and
acceptable performance metrics and productivity goals; achieving
targeted quality scores; and maintaining targeted material, labor
and service costs as set forth by management. JOB
DUTIES/RESPONSIBILITIES: Performs timely and quality repairs in
resolving customer complaints and provides direction and mentors
Preventative Maintenance Check Technician as applicable. Diagnoses
and repairs appliances and equipment in the customer's home and
gives the customer an accurate estimate of the cost of repair if
applicable. Maintains high level of customer satisfaction through
efficient and timely customer resolution. Follows the Value Added
Services and Products (VASP) Process (i.e., selling extended
warranties, water filters, generating customer interest in new
Heating Ventilation and Air Conditioning systems and other Home
Improvement items as appropriate) by effectively communicating the
benefits to the customer, when applicable. Maintains the highest
level of service standards and communicates openly with District
Technical Manager to assist as needed with resolving customer
issues. Maintains truck stock inventory and ensures maintenance
schedules are within the Company guidelines (i.e., wash truck
weekly, oil changes), and ensures tools and equipment are in safe
operating condition. Completes all Break/Fix Technician training
elements within required timeframes. Uses basic tools or
instruments to assemble, adjust, calibrate, repair or test various
products and clearly articulates complex HVAC issues in simplified
terms to ensure customer understanding Possesses the ability to
independently replaces compressors, evaporator coils, condenser
coils, and full condensing units. Experience repairing and
replacing ductwork and diagnosing air flow problems. Performs other
duties as assigned REQUIRED SKILLS: Applicable CFC License Ability
to read, write and speak English and apply written text of a
technical nature in order to answer questions, solve problems or
complete job tasks Complete knowledge of all tools, equipment and
materials used to perform services on Heating Ventilation and Air
Conditioning (HVAC) units including extensive brazing experience
Ability to receive truck stock at home if a Company vehicle is
retained at the Break Fix Technician's residence or other location
Ability to do off season installs and work variable and flexible
hours, including significant overtime as needed, along with
overnight and Sunday service as needed Ability to follow
appropriate industry specific regulations related to the handling
of hazardous materials Ability to frequently bend, stoop, kneel,
stretch, twist, reach and climb & lift/carry up to 75 lbs while
accessing various interior and exterior landscapes with different
levels of terrain "Ability to drive and travel long distances of
over 5 hours, in various weather conditions and in various
demographic areas " Must be able to read and understand schematic
diagrams. Must have working knowledge of subheat and supercool
Ability to possess valid vehicle insurance. PREFERRED SKILLS: High
school diploma or General Education Degree (GED)
Keywords: Sears Holdings Corporation, Newport News , HVAC Service Tech II - Hampton, Professions , Newport News, Virginia
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