Data Analyst / Operations Coordinator
Company: First Tek, Inc.
Location: Newport News
Posted on: November 16, 2021
First Professional Services is currently seeking several Data
Analysts for temp-to-hire positions with Ferguson Enterprises in
the Newport News area. Schedule will be 10am 7pm or 11am 8pm, M-F
and these positions can be remote or working in the office at their
Newport News location. Salary is $17.00 / hour Qualifications
- Strong problem solving, planning, and decision-making skills
needed in order to excel in this position
- Excellent verbal and written communication skills.
- Must be intermediate to advanced user of Microsoft Excel.
- Prefer a minimum of 1 year experience in analyzing,
interpreting, and summarizing complex data
- Previous call center experience in a WFM environment desired
but not required
- Prior experience with workforce management systems such as
NICE/IEX, Genesys, or other WFM software helpful Responsibilities
- Run and analyze reports regarding staffing in a call center
- Make necessary recommendations for adjusting staff levels to
meet department productivity based upon reporting
- Ensure all departmental reports are accurate.
- Facilitate real-time discussions concerning results.
- Complete root-cause analysis.
- Maintain and key exception requests
- Update schedules based upon data presented First Professional
Services provides equal employment opportunities (EEO) to all
employees and applicants for employment without regard to race,
national origin, religion, age, color, sex, sexual orientation,
gender identity, disability, genetics, or protected veteran status.
In addition to federal law requirements, First Professional
Services complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the
company has facilities. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of
absence, compensation, training, tuition assistance, education,
social recreation programs and benefits.
Keywords: First Tek, Inc., Newport News , Data Analyst / Operations Coordinator, Professions , Newport News, Virginia
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