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Help Desk Support Technician

Company: The Ascendant Group, LLC
Location: Newport News
Posted on: March 16, 2019

Job Description:

The IT Helpdesk Support role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Other responsibilities will include Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance. Accurately document instances of hardware failure, repair, installation, and removal. Requires bull Experience of Microsoft Suite 2000-2013, OfficeOffice365 AND Outlook bull Strong ability to troubleshoot software and hardware, DNS TCPIP bull Moderate understanding of Active Directory Printer setup

Keywords: The Ascendant Group, LLC, Newport News , Help Desk Support Technician, Professions , Newport News, Virginia

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