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Customer Service Representative

Company: Robert Half
Location: Newport News
Posted on: January 10, 2021

Job Description:

Ref ID: 04550-0011491030Classification: Customer Service RepresentativeCompensation: $13.30 to $15.40 hourlyAvailable Positions for Customer Service Representatives!OfficeTeam is trying to fill a position for an articulate, highly-skilled Customer Service Representative in the growing Transport industry. Are you always outgoing and sociable? This could be a great position for you. Be prepared to come into a dynamic and fast-paced environment in this role. This could be the Norfolk, Virginia Customer Service Representative position you're looking for, if you're available for a long-term temporary engagement.What you get to do every single day as a Customer Service Representative -Proactively manages all aspects of international accounts not limited to order placement, inventorymanagements and coordinating logistics with minimal errors.-Work with shippers and transloaders to execute bookings, and ensure vendors/suppliers/service providers arepaid timely.-Executes required export documentation for multiple accounts in various stages of completion in a highly timesensitive environment-Timely management of multiple lines of communication between suppliers, shippers, customers and internalparties, maintaining details, and relaying pertinent information to appropriate partiesJob Requirements:- Ability to navigate multiple computer systems, applications, and utilize search tools to find information- Excellent customer service and office administrative skills- 2+ years' experience with performing in a goal-driven & customer-focused environment preferred- Customer Support experience preferred- Demonstrated knowledge of Microsoft Excel-Ability to critically think through multiple-step process and follow up on several details- High ability to handle multiple priorities without losing details- Ability to work under time pressures- Accustomed to working in a fast-paced, dynamic environment- Expertise in customer service- Proficiency in Customer Shipments- Solid understanding of Call Center Customer Service- Resolve Customer Issues experience- Adeptness in Microsoft Word- General familiarity with communication- Demonstrated talents in communicating and interacting with clients/customers, both internal and external- Achievement oriented, positive attitude and an approach to work rooted in professionalism- Strong problem solving and analytical skills- Demonstrated experience performing extensive research to resolve complex customer inquiries- Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly- Ability to effectively interact, verbally and in writingIf you derive detail oriented and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.When you work with us, you're working with the best. has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.-- 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

Keywords: Robert Half, Newport News , Customer Service Representative, Sales , Newport News, Virginia

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