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Vice President of Sales & Service

Company: Langley
Location: Newport News
Posted on: November 18, 2021

Job Description:

The Vice President of Sales and Service provides strategic oversight and leadership for the Branches, Contact Center and Digital Hubs of Langley. The VP develops and implements initiatives that position Langley as a leader among other credit unions and financial institutions. The Vice President of Sales and Service oversees financial results and continued relevance of Branch Services including products, programs, service, sales, and systems.

Essential Functions, Duties, and Responsibilities:

  • Provides strategic oversight and input to include:
    • Sales and Service (Training, Execution, Accountability and Planning)
    • Innovation & Technology (delivery of systems, services, applications, and processes)
    • Market (Member Needs, Competition, Trends, Innovations)
    • Economic Environment (Trends, Forecast, Impact)
    • Legislative/Regulatory Environment (Pending Issues, Implications, Impact)
    • Culture Development (The Langley ExperienceProgress, Issues, Actions)
    • Strategic Growth Goals (as identified in annual Success Sharing goals)
    • Financial Performance (ROA, Net Worth, Loan-to-Share, Delinquency, Net Charge-off)
    • Directs, plans, and implements strategies to achieve assigned yearly Strategic Goals.
    • Directs, plans, and implements policies, objectives, and activities to ensure successful continuing business operations, to maximize returns on investments, and to increase productivity.
    • Continually analyzes the credit union's products and delivery systems and makes recommendations for enhancement.
    • Monitors adherence to sound operational practices and administration policies and procedures.
    • Analyzes operations to evaluate performance of Langley and staff in meeting objectives to determine areas of potential cost reduction, program improvement, or policy change.
    • Prepares budgets including funding and implementation of programs.
    • Negotiates contracts and agreements with vendors and other organizational entities.
    • Reviews reports submitted by staff members to recommend approval or suggest changes.
    • Establishes strategic objectives and specifies strategies and actions to achieve them.
    • Directs development and growth of department staff and provides oversight for recruiting efforts.
    • Leads and supports special projects.


      • Bachelor's Degree in Business Administration or related field or ten years of experience at a senior level in Branch Operations required.
      • Five years of management experience at a senior level; or equivalent combination of working experience/training required.
      • Five years of management experience leading a Call Center environment preferred.
      • Five years of management experience leading multiple locations for retail sales with a customer experience focus preferred.

        Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

        The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Langley, Newport News , Vice President of Sales & Service, Sales , Newport News, Virginia

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