Leasing Agent - Newport News, VA

Company: Whitmore Company LLC
Location: Newport News
Posted on: May 6, 2022

Job Description:

Job Description Leasing Specialist Job Responsibilities:

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
• Immediately record all telephone and in-person visits on appropriate reports
• Files own guest cards and maintain according to established procedures
• Inspect models and available "market ready", communicate related service needs to Property Manager
• Demonstrate community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits; close the sale
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.)
• Submit processed applications to the Community Manager for approval
• Follow up with the applicant regarding status
• Ensure the apartment is ready for a resident to move-in on the agreed date
• Immediately follow-up on prospects that did not close and attempt to close sales again
• If unable to help prospects, refer them to sister communities to meet the prospect's needs
• Secure new resident signature(s) on appropriate paperwork prior to move-in
• Orient new residents to community
• Assist in monitoring renewals
• Distribute and follow-up on renewal notices
• Monitor advertising effectiveness
• Gather information about market competition in the area and file
• Represent the company in a professional manner at all the times
• Administrative Accept rental payments and give immediately to Assistant Community Manager
• Type lease and complete appropriate paperwork and input information on Appfolio System accurately and on a timely basis
• Review with the Community Manager prior to obtaining signatures
• Maintain current resident files
• Maintain and record daily inspections for the community
• Distribute all company or community-issued notices
• Maintain accurate monthly commission records on leases and renewals for bonus purposes
• Assist management team with other various tasks as required
• Consistently implement policies of the community
• Resident Retention Receive all telephone calls and in-person visits
• Listen to resident requests, concerns and comments
• Quickly complete maintenance Service Request and inform the maintenance team
• Answer questions for residents about community, repairs, rent, rules, etc.
• Follow up on a timely basis if unable to respond to residents on all matters
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis
• Maintain open communication with Property Manager and Maintenance Supervisor
• Contribute to cleanliness and curb appeal of the community on continuing basis
• Assist in planning resident functions
• Attend functions and participate as host for any functions as directed by the Community Manager
• Neighborhood Marketing
• Participate in outreach marketing activities on a regular basis to obtain prospective residents
• Advise residents of referral concessions (if permitted)
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communitiesEssential Job Functions:
  • Fair Housing Certification, willingness to obtain prior to interacting with prospective residents
  • Demonstrate an ability to support and contribute to community team
  • Demonstrate strong oral and written communication skills
  • Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
  • Must possess a positive attitude and the ability to smile under all circumstances
  • Participate in training in order to comply with new or existing laws
  • Ability to work a flexible schedule, including evenings and weekends
  • Two (2) years of experience in previous relevant customer service
  • Neat, clean, professional at all times throughout the workday and/or whenever present at the community
  • Comply with expectations as demonstrated in the employee handbook
  • Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
  • Core Values:
    • In order to achieve success the team must embrace certain core principles and values. Honesty Integrity Competence Tenacity & Enthusiasm Creativity Professionalism Drive Safety
    • Responsibilities:
      • Learn and ensure compliance with all company, local, state and federal safety rules. Ensures that unsafe conditions are corrected in a timely manner. Attendance is an imperative job function.

Keywords: Whitmore Company LLC, Newport News , Leasing Agent - Newport News, VA, Sales , Newport News, Virginia