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Leasing Agent - Newport News, VA

Company: Whitmore Company LLC
Location: Newport News
Posted on: May 6, 2022

Job Description:

Job Description Leasing Specialist Job Responsibilities:

  • Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
  • Immediately record all telephone and in-person visits on appropriate reports
  • Files own guest cards and maintain according to established procedures
  • Inspect models and available "market ready", communicate related service needs to Property Manager
  • Demonstrate community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits; close the sale
  • Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
  • Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.)
  • Submit processed applications to the Community Manager for approval
  • Follow up with the applicant regarding status
  • Ensure the apartment is ready for a resident to move-in on the agreed date
  • Immediately follow-up on prospects that did not close and attempt to close sales again
  • If unable to help prospects, refer them to sister communities to meet the prospect's needs
  • Secure new resident signature(s) on appropriate paperwork prior to move-in
  • Orient new residents to community
  • Assist in monitoring renewals
  • Distribute and follow-up on renewal notices
  • Monitor advertising effectiveness
  • Gather information about market competition in the area and file
  • Represent the company in a professional manner at all the times
  • Administrative Accept rental payments and give immediately to Assistant Community Manager
  • Type lease and complete appropriate paperwork and input information on Appfolio System accurately and on a timely basis
  • Review with the Community Manager prior to obtaining signatures
  • Maintain current resident files
  • Maintain and record daily inspections for the community
  • Distribute all company or community-issued notices
  • Maintain accurate monthly commission records on leases and renewals for bonus purposes
  • Assist management team with other various tasks as required
  • Consistently implement policies of the community
  • Resident Retention Receive all telephone calls and in-person visits
  • Listen to resident requests, concerns and comments
  • Quickly complete maintenance Service Request and inform the maintenance team
  • Answer questions for residents about community, repairs, rent, rules, etc.
  • Follow up on a timely basis if unable to respond to residents on all matters
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis
  • Maintain open communication with Property Manager and Maintenance Supervisor
  • Contribute to cleanliness and curb appeal of the community on continuing basis
  • Assist in planning resident functions
  • Attend functions and participate as host for any functions as directed by the Community Manager
  • Neighborhood Marketing
  • Participate in outreach marketing activities on a regular basis to obtain prospective residents
  • Advise residents of referral concessions (if permitted)
  • Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
  • Distribute newsletters, pamphlets, flyers, etc.
  • Conduct market surveys and shop competitive communitiesEssential Job Functions:
    • Fair Housing Certification, willingness to obtain prior to interacting with prospective residents
    • Demonstrate an ability to support and contribute to community team
    • Demonstrate strong oral and written communication skills
    • Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
    • Must possess a positive attitude and the ability to smile under all circumstances
    • Participate in training in order to comply with new or existing laws
    • Ability to work a flexible schedule, including evenings and weekends
    • Two (2) years of experience in previous relevant customer service
    • Neat, clean, professional at all times throughout the workday and/or whenever present at the community
    • Comply with expectations as demonstrated in the employee handbook
    • Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
    • Core Values:
      • In order to achieve success the team must embrace certain core principles and values. Honesty Integrity Competence Tenacity & Enthusiasm Creativity Professionalism Drive Safety
      • Responsibilities:
        • Learn and ensure compliance with all company, local, state and federal safety rules. Ensures that unsafe conditions are corrected in a timely manner. Attendance is an imperative job function.

Keywords: Whitmore Company LLC, Newport News , Leasing Agent - Newport News, VA, Sales , Newport News, Virginia

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