Leasing Agent - Newport News, VA
Company: Whitmore Company LLC
Location: Newport News
Posted on: May 6, 2022
Job Description:
Job Description Leasing Specialist Job Responsibilities:
- Greet prospects and qualify by covering all criteria (ask
questions; utilize completed guest cards, etc.)
- Immediately record all telephone and in-person visits on
appropriate reports
- Files own guest cards and maintain according to established
procedures
- Inspect models and available "market ready", communicate
related service needs to Property Manager
- Demonstrate community and apartment/model and apply product
knowledge to clients' needs by communicating the features and
benefits; close the sale
- Have prospect complete application and secure deposit in
accordance with the company procedures and Fair Housing
requirements
- Update availability report, process applications for approvals.
(i.e., credit check, rental history, etc.)
- Submit processed applications to the Community Manager for
approval
- Follow up with the applicant regarding status
- Ensure the apartment is ready for a resident to move-in on the
agreed date
- Immediately follow-up on prospects that did not close and
attempt to close sales again
- If unable to help prospects, refer them to sister communities
to meet the prospect's needs
- Secure new resident signature(s) on appropriate paperwork prior
to move-in
- Orient new residents to community
- Assist in monitoring renewals
- Distribute and follow-up on renewal notices
- Monitor advertising effectiveness
- Gather information about market competition in the area and
file
- Represent the company in a professional manner at all the
times
- Administrative Accept rental payments and give immediately to
Assistant Community Manager
- Type lease and complete appropriate paperwork and input
information on Appfolio System accurately and on a timely
basis
- Review with the Community Manager prior to obtaining
signatures
- Maintain current resident files
- Maintain and record daily inspections for the community
- Distribute all company or community-issued notices
- Maintain accurate monthly commission records on leases and
renewals for bonus purposes
- Assist management team with other various tasks as
required
- Consistently implement policies of the community
- Resident Retention Receive all telephone calls and in-person
visits
- Listen to resident requests, concerns and comments
- Quickly complete maintenance Service Request and inform the
maintenance team
- Answer questions for residents about community, repairs, rent,
rules, etc.
- Follow up on a timely basis if unable to respond to residents
on all matters
- Ensure all maintenance repairs are handled satisfactorily by
contacting residents with completed Service Requests on a weekly
basis
- Maintain open communication with Property Manager and
Maintenance Supervisor
- Contribute to cleanliness and curb appeal of the community on
continuing basis
- Assist in planning resident functions
- Attend functions and participate as host for any functions as
directed by the Community Manager
- Neighborhood Marketing
- Participate in outreach marketing activities on a regular basis
to obtain prospective residents
- Advise residents of referral concessions (if permitted)
- Assist in placing, removing/updating banners, balloons, bandit
signs, flags, etc.
- Distribute newsletters, pamphlets, flyers, etc.
- Conduct market surveys and shop competitive
communitiesEssential Job Functions:
- Fair Housing Certification, willingness to obtain prior to
interacting with prospective residents
- Demonstrate an ability to support and contribute to community
team
- Demonstrate strong oral and written communication skills
- Operate telephone, personal computer/keyboard, Microsoft Office
including Word and MS Outlook, community software
- Must possess a positive attitude and the ability to smile under
all circumstances
- Participate in training in order to comply with new or existing
laws
- Ability to work a flexible schedule, including evenings and
weekends
- Two (2) years of experience in previous relevant customer
service
- Neat, clean, professional at all times throughout the workday
and/or whenever present at the community
- Comply with expectations as demonstrated in the employee
handbook
- Demonstrate ability to diffuse and respond to customer concerns
to avoid escalation of the problem
- Core Values:
- In order to achieve success the team must embrace certain core
principles and values. Honesty Integrity Competence Tenacity &
Enthusiasm Creativity Professionalism Drive Safety
- Responsibilities:
- Learn and ensure compliance with all company, local, state and
federal safety rules. Ensures that unsafe conditions are corrected
in a timely manner. Attendance is an imperative job function.
Keywords: Whitmore Company LLC, Newport News , Leasing Agent - Newport News, VA, Sales , Newport News, Virginia
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