Lead Sales Gallery Coordinator

Company: Hilton Grand Vacations
Location: Williamsburg
Posted on: March 8, 2023

Job Description:

Job DescriptionHGV Now Offers Day One Team Member Benefits - eligible for health benefits and 401k as of Day 1 of employment!What Will I be Doing?Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces-- list consecutively in 2021 and 2022, awarded two sought-after Stevie-- Awards in The 20th Annual American Business Awards-- including a Gold Stevie for Company of the Year - Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list and becoming a Great Place to Work-- certified company in 2022.

• A Lead Sales Gallery Coordinator supervises the Sales Gallery Team to ensure a hospitable, positive and productive environment and provides training and support to team on how to provide the highest level of customer service with all guests at the gallery.
• Supervises Sales Gallery Team Members' tasks which include greeting and seating guests, identifying and contacting the Sales Executive for tours, generating the Sales Executive tour sheet, and printing and completing gift receipts.
• Monitors and maintains opening/closing of the Sales Gallery and assists the team in their duties as needed, including Sales Executive rotation and other related policies and procedures at the Front Desk.
• Assists with gifting preparation and administration. Responsible for maintaining a cash and voucher bank and partnering with to reconcile weekly Manager.
• Supports in handling the total inventory stock, including ordering and distribution to Sales Gallery Team Members.
• Assists with interviewing Team Members. Actively trains new Team Members during their onboarding process.
• Assists in handling owner/guest service issues that may arise, finding resolutions and follow-up actions as needed. Reports any unsolved problems or raised issues to Manager.
• Works with Business Manager on Team Member performance and development plans.
• Liaison with Hospitality, Sales and Marketing Leadership to communicate day to day operational issues and be the acting Manager on duty (MOD) when the Business Manager is not available.Here's why you'll love it here!
  • We offer an excellent benefits package to our full-time Team Members that include: Medical, Dental, and Vision insurance from Day One.
  • Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program.
  • Team Member Travel Program - enjoy discounted rates at incredible properties around the globe.
  • Generous Paid Time Off Program.
  • Paid Sick Days.
  • Team Member Recognition and numerous learning and advancement opportunities and more.
  • Now Offering Daily Pay *Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.QualificationsWhat are we looking for?Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:--
    • High School Graduate or equivalent.
    • 1+ years' experience--in Guest/Customer Service in a hospitality capacity.
    • Previous training experience.
    • Ability to work a flexible schedule including weekends and holidays.
    • Effective communication, both written and verbal, and the ability to comprehend simple instructions and short correspondence.
    • Strong dedication to the consistent delivery of quality guest service.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
      • Bachelors Degree.
      • Previous experience with CHORUS and VOICE systems.

Keywords: Hilton Grand Vacations, Newport News , Lead Sales Gallery Coordinator, Sales , Williamsburg, Virginia