Front Desk Agent ($12/Hour + 2/Hour Summer Premium)
Company: Great Wolf Resorts
Location: Williamsburg
Posted on: March 16, 2023
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Job Description:
** Front Desk Agent ($12/Hour + 2/Hour Summer Premium)****Job
Category****:** Guest Services **Requisition Number****:**
FRONT13434 Showing 1 location **Job Details****Description**"Earn
up to $14.00* per hour!"*Represents combined base hourly rate and
[Work More Earn More - Summer Wage Premium 2021] Bonus
differential. [Work More Earn More Summer Wage Premium 2021] Bonus
paid in the event Pack Member exceeds 20 hours worked in a given
pay week, and Bonus applies back to the first hour worked in such
pay week. All local, state, and federal taxes will apply. May be
revoked by Great Wolf at any time with or without notice. All terms
of program subject to interpretation by Great Wolf in its sole
discretion and may modify the terms to comply with local and state
law. Please contact Human Resources for additional information and
other limitations.At Great Wolf, our **Front Desk Agent** ensures
an efficient, informative and professional check in/out process so
our guests can focus on enjoying all of the amenities the lodge has
to offer. Many times as the first point of contact the Front Desk
Agent helps create a positive first impression of our
resort.**Essential Duties & Responsibilities*** Welcomes guests by
greeting, answering questions, responding to requests* Registers
guests by obtaining or confirming room requirements, verifying
pre-registration, assigning rooms, obtaining information and
signatures, issuing guest room keys* Establishes credit by
verifying credit cards or obtaining cash* Directs guests to room by
showing location on resort map* Conveys information to guests by
receiving and transmitting messages, mail, facsimiles, packages,
etc.* Provides concierge duties to guests by answering any
inquiries regarding resort and other services guests may require,
such as entertainment, shopping, business, and travel* Maintains
records by entering room and guest account data* Collects revenue
by entering services and charges, computing bills, obtaining
payment* Makes resort and other reservations by entering or
telephoning requirements, checking availability, confirming
requirements* Secures guest's valuables by processing lost and
found to the housekeeping department* Confirms guest identity for
registering guests* Maintains a safe working environment by
verifying, reporting and acting in a safe manner**Basic
Qualifications & Skills*** High School Diploma (or equivalent
education/experience)* Must be flexible regarding schedule, based
on business demands* Previous experience demonstrating strong
customer service* Successful completions of a criminal background
check and drug screen**Desired Qualifications & Skills*** Ability
to multi-task and prioritize a variety of tasks with minimal
direction* Proven teamwork skills* Enthusiastic and energetic*
Excellent communication skills**Physical Requirements*** Ability to
lift up to 30 lbs.* Able to sit and/or stand for long periods of
time**Qualifications****Skills****Behaviors****:**
**Motivations****:** **Education****Experience****Licenses &
Certifications**Equal Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Great Wolf Resorts, Newport News , Front Desk Agent ($12/Hour + 2/Hour Summer Premium), Sales , Williamsburg, Virginia
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