Universal Member Services Representative (On-site)
Company: 1st Advantage Federal Credit Union
Location: Newport News
Posted on: September 14, 2023
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Job Description:
Universal Member Services Representative - Fort EustisNewport
News, Virginia1st Advantage Federal Credit Union is currently
seeking a full time Universal Member Services Representative to
support our busy Fort Eustis branch. Scheduled hours will be 40
hours per week between the hours of 8:00 a.m. to 5:30 p.m. Monday
through Friday and rotating Saturdays (twice a month) at the
Denbigh Branch from 8:00 a.m. -12:30 p.m. This position is
responsible for performing a wide range of member service functions
such as opening/closing accounts, sale referrals and handling
member servicing issues. This position will also support the teller
line functions through assisting members with their financial
transactions involving paying and receiving, handling of negotiable
instruments and appropriate cash management. This dual role will
support the sales initiatives of the branch by offering credit
union products and services, cross-selling, and referring loans and
business partner services accordingly and will aid in various areas
of branch/retail operations as needed. 1 to 3 years of similar or
related experience in a full-service credit union or bank is
required. The successful candidate is reliable, customer service
oriented, has strong attention to detail, and possesses strong
communication skills.This position is based at the Fort Eustis
Branch but will also cover the sister branch at the Denbigh
location: 12891 Jefferson Avenue, Newport News, Virginia 236081st
Advantage Federal Credit Union has been serving members in the
Hampton Roads community since 1951. We provide financial products
and services that help members get ahead, while volunteering our
time and resources to civic organizations and nonprofits that share
our mission to improve life for each other. Be part of something
special. Join 1st Advantage as a colleague and support our
community members.We offer market competitive compensation and a
generous benefit package:* Dollar-for-dollar matching 401(k) plan
to 4% of earnings.* Choice of three medical plans* Flexible
Spending Accounts* Health Savings Accounts* Choice of two Dental
plans* Vision* Basic Life & AD/D Insurance no cost* Optional
additional life insurance for colleagues, spouses, and children*
Long-term Disability Insurance no cost* Short-term Disability
Insurance no cost* Employee Assistance Program no cost* Critical
Illness, Accident, and Hospital Indemnity Plans* Generous paid time
off accrual program* 11 Paid holidays* Pre-paid legal services* Pet
Insurance* Discounts on consumer loans and mortgages, increases on
savings products, and much more!To be considered for this
opportunity, please submit your fully completed application and
resume through our website.To apply via text, please text APPLY868
to (757) 886-3977.See below for full job description.Essential
Functions & Responsibilities* Opens new accounts to include all
checking, savings, certificates, trusts, business, and
organizational accounts, confirming all proper documentation is
used for account opening. Ensure that proper disclosures are
provided in accordance with credit union policy. Accepts
accountability, maintains accuracy, and ensures security of all
negotiable items and privacy of our members. Completes all
maintenance requests on member accounts in a timely manner.*
Provide information to current, new, or potential members
concerning membership eligibility, types of accounts, loan
products, services, and member benefits. Actively listens to
members and effectively offers appropriate products and services.
Increase cross sales and member referrals. Consistently meet or
exceed performance goals as established by management.* Receives
and processes member financial transactions, including deposits,
withdrawals, transfers, payments, issuing money orders, cashiers
checks, gift cards and handles basic account inquiries. Has
proficient knowledge of check hold policies with the ability to
make check hold decisions. Demonstrates a strong knowledge of
regulations pertaining to account transactions to include trusts,
estates, IRAs, VA UTMA, and loan products. Manage the operational
integrity of personal cash drawer, vault, TCD and has a solid
understanding of audit policies and procedures.* Responsible for
maintaining, enhancing, current and potential membership. This
could include making sales, courtesy calls in effort to retain
current membership and bring in new business.* Maintain a
comprehensive knowledge of Bank Secrecy Act and Patriots Act.*
Proactively demonstrate the 1st Advantage FCU core values of
integrity, trustworthiness, teamwork and excellence for all members
and colleagues.* Perform other job-related duties as
assigned.Performance Measurement* To adhere to all major duties and
responsibilities as assigned.* To maintain a thorough knowledge of
policies, procedures, and trends in the credit union industry.*
Member service functions are efficiently, effectively, and
accurately performed in accordance with policies, procedures, and
legal standards.* Demonstrate proficient knowledge of credit union
products and services, to include all types of account offerings
and consumer lending products.* Balance cash drawer proficiently
both in cash and non-cash transactions, having no reportable
outages or charged back fraud items.* Achieve the minimum of 100%
on individual assigned production goals.* Proactively seek sales
opportunities to cross-sell or refer members accordingly.*
Troubleshoot and resolve member and internal inquiries in a timely,
friendly, and accurate manner.* Maintain the work environment with
a businesslike appearance. Uphold 1A image standards.* Maintain
open communication between all colleagues, departments, leadership,
and members.* Maintain a dependable record of attendance and
timeliness.* Completion of other tasks as
assigned.Qualifications:Education Highschool education or
GEDExperience A minimum of one year of similar or related
experience.Interpersonal SkillsWork involves extensive personal
contact with others, may be of a sensitive nature, conflict
resolution, building relationships, and soliciting cooperation.
Discussions involve a higher degree of confidentiality and
discernment.Other SkillsExcellent organizational skills and
attention to detail, 10 key calculators with basic knowledge of
credit union systems, products, and services. Familiarity with
positions related laws and regulations to include Reg CC, Truth in
Savings, Truth in Lending, CIP, Bank Secrecy Act, and the Patriots
act. The ability to work well independently. Excellent written and
oral communication skills with proficiency in Word, Outlook, and
Excel etc.Requirements: Offers of employment are contingent on a
satisfactory criminal background and credit history check.Physical
RequirementsTalking-Especially where one must frequently convey
details or important instructions, ideas, etc. accurately, loudly,
or quickly.Average Hearing-Able to hear average or normal
conversations and receive ordinary information.Finger
Dexterity-Using primarily just the fingers to make small movements
such as typing, picking up small objects or pinching fingers
together.Repetitive Motion-Movements frequently and regularly
required using the wrists, hands, and/or fingers.Average Visual
Abilities-Average, ordinary visual acuity necessary to prepare or
inspect documents, products or operate machinery.Physical
Strength-Sedentary work; sitting most of the time. Exerts up to 25
lbs. occasionally.Work Environment Standard office work
environmentThis Job Description is not a complete statement of all
duties and responsibilities comprising this position.Offers of
employment are contingent on a satisfactory criminal background and
credit history check.EOE/AA/M/F/Disability/VetAll qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability or veteran status.
Keywords: 1st Advantage Federal Credit Union, Newport News , Universal Member Services Representative (On-site), Sales , Newport News, Virginia
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