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Support Representative (Sales)

Company: Canon Solutions America, Inc.
Location: Newport News
Posted on: April 3, 2024

Job Description:

US-VA-Newport News
Type: Full-Time
# Facilities
Level I employees are entry-level and learning company policies and processes so they can develop the basic skills necessary to be successful in the job role. Their tasks are routine in nature, do not require decision-making and they work under close supervision.

-Document key activities in customer and internal systems / applications
-Assist in print device moves / installations, including coordination of activities with key client support groups
-Responsible for customer satisfaction through the performance and maintenance of various types of print equipment
-Evaluates equipment issues and notifies service department if unable to resolve
- Assists end-users in basic functionality of equipment
- Records meter reads and maintains service activity reports
Inventory Management
- Processes and monitors all inventory movement (e.g., supply qty, hardware inventory)
- Assists in identifying slow moving, obsolete, or low levels of inventory -Documents and communicates weekly and periodic inventory levels.
-Orders / ships / receives supply items as needed on a daily / weekly / ad hoc basis
-Responds to internal and external inquiries and provides shipping status information as needed

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Good working knowledge of MS Office (Outlook, Word, Excel, Powerpoint)
-Ability to work with minimal supervision
-Required to take all necessary steps to obtain security and/or other clearances required by customers
-About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Keywords: Canon Solutions America, Inc., Newport News , Support Representative (Sales), Sales , Newport News, Virginia

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