Automotive Product Specialist

Company: Haley Chevrolet
Location: Midlothian
Posted on: February 15, 2026

Job Description:

Job Description Job Description PRODUCT SPECIALIST TRAINING WILL INCLUDE: ? Utilization of Customer Retention Management system (CRM) ? Step by step guidance on customer interaction ? Daily Tasks ? Product training ? Business Development Center (BDC) ? Online Manufacturer Training ? Knowledge on other departments within the dealership. (Service/Parts/Body Shop) ? Understanding of paperwork ? Importance of Customer Satisfaction Index (CSI) ? Conflict resolution ? Inner workings of the automobile business ? Delivery process ? Customer follow up process, appointments ? Finance and Insurance (F&I) products ? Visit other dealerships REQUIREMENTS AND STANDARDS INDIVIDUAL STANDARDS The Product Specialist Must: ? College Graduate is preferred ? Possess the character and appearance standards of your specific dealership ? Maintain a positive, wholesome attitude towards life and the sales profession ? Engage in some kind of self-improvement program regularly ? Get along well with other employees of the dealership ? Possess excellent communication skills, face-to-face and over the phone WORK ORGANIZATION STANDARDS The Product Specialist Must: ? Know how to set objectives or quotas and how to figure a method or program of action to reach those goals ? Come to work each day with a plan of work for the day ? Have a positive owner-follow-up system ? Ability to be openly communicate with management KNOWLEDGE STANDARDS The Product Specialist Must: v Learn why people buy and how to meet the needs of various types of customers ? Know the company sales and credit policies ? Have a thorough product knowledge of your own products and a general knowledge of competitive products ? Follow a sales plan with every customer

Keywords: Haley Chevrolet, Newport News , Automotive Product Specialist, Sales , Midlothian, Virginia