Customer Success Manager - NHS
Company: RLDatix
Location: Richmond
Posted on: April 3, 2026
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Job Description:
Customer Success Manager - NHS | Customer Success | UK&I |
Remote RLDatix (RLD) is on a mission to help raise the standard of
care…everywhere. Trusted by over 10,000 healthcare organisations
around the world, our solutions help improve health and care. Our
applications ensure that patients receive the best and safest care
while supporting the providers who deliver it. Joining TeamRLD
means being part of a global effort of over 2,000 team members in
making a difference in healthcare…every day. We’re searching for a
UK&I-based Customer Success Manager to join our Customer
Success Enterprise team, so that we can ensure our NHS customers
maximise value from RLDatix’s solutions. The Customer Success
Manager will build trusted client relationships, drive product
adoption, and support renewals to help healthcare organisations
deliver safer care and achieve their strategic goals. How You’ll
Spend Your Time Build and maintain trusted, long-term relationships
with NHS clients to ensure satisfaction and retention. Support
onboarding and guide clients through a smooth transition from
implementation to customer success. Drive adoption of RLDatix
solutions by communicating product updates, sharing best practices,
and promoting thought leadership events. Monitor customer
sentiment, satisfaction, and usage data to identify trends and
proactively address risks. Partner across Sales, Product, Support,
and Services to align on customer needs and outcomes. Contribute to
renewals by monitoring subscription usage, managing escalations,
and supporting account growth opportunities. What Kind of Things
We’re Most Interested in You Having Experience in Customer Success,
Sales, or Account Management. Ability to support enterprise-level
stakeholders through process or platform transitions. Experience
working with or for the NHS or another healthcare setting
(desirable). Understanding of customer engagement, driving
adoption, and improving satisfaction or NPS scores. Strong ability
to analyse data and translate insights into actionable strategies.
A collaborative and professional work style with the ability to
manage even challenging client situations effectively. Genuine
interest in improving healthcare outcomes through technology
Keywords: RLDatix, Newport News , Customer Success Manager - NHS, Sales , Richmond, Virginia
